Common Questions
At this time, shipping costs are calculated at checkout based on the weight of your order and delivery destination. We occasionally offer free shipping promotions throughout the year, so be sure to subscribe to our newsletter for updates.
All HUSHXHEAL purchases are considered final sale.
Due to hygiene, safety, and product integrity considerations, we do not accept returns or exchanges for change of mind or opened products.
We will gladly assist if your order:
- Arrives damaged
- Arrives defective
- Arrives incorrect
- Is confirmed lost in transit
Please contact us within 48 hours of delivery and include your order number, photos of the product, and photos of the shipping packaging.
Orders are generally processed within 2–3 business days.
Once shipped, standard delivery typically takes an additional 2–5 business days within the United States. International delivery times may vary depending on your location and local customs processing.
Please note that shipping estimates are not guaranteed.
HUSHXHEAL currently ships to:
- United States
- United Kingdom
- European Union countries
Orders are fulfilled from our U.S. or European warehouse depending on the destination.
Once your order ships, you'll receive a shipping confirmation email containing your tracking number and a link to track your package.
You can also visit our Track Order page at any time for assistance.
HUSHXHEAL is built around a barrier-first philosophy with an emphasis on gentle, thoughtfully formulated skincare.
Many of our products are designed with sensitive skin in mind. However, every individual's skin is unique, and we recommend reviewing the ingredient list and performing a patch test before use.
If you have specific concerns, please contact us before purchasing.
Yes.
HUSHXHEAL products are cruelty-free, and we are committed to creating skincare that is both thoughtful and responsible.
Many HUSHXHEAL products are formulated without added fragrance. Please review each product page for complete ingredient information and specific formulation details.
Orders may only be canceled or modified before processing begins.
Once an order enters fulfillment, we are unable to guarantee changes or cancellations. If you need assistance, please contact us as soon as possible after placing your order.
We're happy to help.
You can reach us through our Contact Us page or by emailing:
Our team will respond as quickly as possible during normal business hours.
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Include:
- Your order number
- Photos of the product
- Photos of the shipping packaging
- A brief description of the issue
Our team will review your request and work with you to find an appropriate resolution.