Shipping policy
Thank you for shopping with HUSHXHEAL Cosmetics. This Shipping Policy explains how orders are processed, shipped, and tracked.
Shipping Destinations
HUSHXHEAL currently ships to eligible mainland addresses in:
- United States
- United Kingdom
- European Union countries
We may be unable to ship to certain islands, offshore territories, P.O. boxes, military addresses, mail-forwarding services, or other restricted destinations.
Shipping Costs
Shipping costs are calculated at checkout and are based on:
- Package weight
- Delivery destination
- Carrier rates
The final shipping cost will be displayed before you complete your purchase.
Order Processing
Most standard customer orders (1–20 products) require approximately 2 working days for preparation before shipment.
Orders are processed Monday through Friday, excluding public holidays and non-business days.
Orders placed on weekends, holidays, or after our daily processing cutoff begin processing on the next working day.
Processing times may be extended during periods of unusually high demand, promotional events, or circumstances outside our control.
Estimated Delivery Times
After your order has been processed and shipped, estimated standard delivery times are:
- United States: Approximately 2–5 working days
- United Kingdom: Approximately 4–7 working days
- European Union: Approximately 5–6 working days (depending on destination country)
Total delivery time = order preparation time + shipping time.
Please note that these estimates are not guaranteed and may be affected by:
- Carrier delays
- Severe weather
- Public holidays
- Customs processing
- Incorrect or incomplete shipping information
- Other circumstances outside our control
Shipping Carriers
Orders are shipped using tracked carrier services.
Depending on the destination, carriers may include:
- UPS (United States)
- FedEx (United Kingdom and European Union)
Carrier availability may change without notice.
Order Tracking
Once your order ships, you will receive a shipping confirmation email containing your tracking information.
You may also track your shipment at any time using our Track Order page:
https://hushxhealcosmetics.com/apps/parcelpanel
Please allow up to 24–48 hours after shipment for tracking updates to appear.
Address Changes & Order Cancellations
Please review your shipping information carefully before placing your order.
If you need to make changes, contact us immediately at:
We cannot guarantee that orders can be modified or canceled after processing or fulfillment has begun.
HUSHXHEAL is not responsible for delays or delivery issues resulting from incorrect or incomplete shipping information provided by the customer.
Delayed, Lost, or Missing Packages
Occasionally, carrier delays may occur after an order has shipped.
If your tracking information has not updated for an extended period or your package appears to be lost, please contact us with:
- Full name
- Order number
- Tracking number
- Description of the issue
Email: hello@hushxhealcosmetics.com
We will work with the carrier to investigate the shipment. Refunds or replacements are evaluated on a case-by-case basis once the carrier has completed its investigation.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Please include:
- Your order number
- Clear photographs of the product(s)
- Clear photographs of the packaging
- A brief description of the issue
Please retain all original packaging while your claim is being reviewed.
Customs, Duties & Import Taxes
International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.
Any applicable charges depend on local regulations and shipping arrangements.
Additional information regarding customs and import charges may be provided at checkout where applicable.
Contact Us
If you have questions regarding shipping or delivery, please contact us:
HUSHXHEAL Cosmetics
Email: hello@hushxhealcosmetics.com