Refund policy

At HUSHxHEAL Cosmetics, we are committed to providing high-quality skincare products. Please review this policy carefully before placing your order.

FINAL SALE POLICY

All HUSHxHEAL Cosmetics products are customized with our branding and fulfilled specifically for each order. Because of the customized nature of our products, all sales are final.
We do not accept returns or exchanges for regular orders, including:
• Opened or used products
• Unopened products
• Change-of-mind purchases
• Orders placed incorrectly by the customer
• Products damaged due to misuse

Returns are accepted for defective products only. Exceptions may also apply when an order arrives damaged, contains an incorrect item, or is missing an item, as explained below.

Please review all product descriptions, ingredients, and order details carefully before completing your purchase.

DAMAGED, DEFECTIVE, INCORRECT, OR MISSING ITEMS

If your order arrives damaged or defective, contains an incorrect item, or is missing an item, please contact us within 48 hours of delivery at:
hello@hushxhealcosmetics.com

Please include:

• Your full name
• Order number
• Photographs of the affected product(s)
• Photographs of the packaging
• A description of the issue

Claims submitted after 48 hours may not be eligible for review.

Eligible claims will be reviewed on a case-by-case basis. We may request additional information or photographs before approving a resolution.

REFUND ELIGIBILITY

Refunds may be issued for:
• Products confirmed to be damaged during transit
• Products confirmed to be defective
• Incorrect items shipped to the customer
• Approved claims involving missing items
• Orders approved for cancellation before fulfillment begins
• Shipments confirmed lost by the carrier following an investigation

Approved refunds will be issued to the original payment method.

Please allow 5–10 business days after a refund has been issued for your financial institution to process and post the funds to your account.

EXCHANGES

HUSHxHEAL Cosmetics does not accept exchanges.
If you receive a damaged, defective, or incorrect product, please contact us using the claim process above.

ORDER CHANGES & CANCELLATIONS

Orders begin processing shortly after they are placed.
If you need to modify or cancel an order, contact us immediately at:
hello@hushxhealcosmetics.com
We cannot guarantee that changes or cancellations can be accommodated once processing or fulfillment has begun.

NON-REFUNDABLE CHARGES

The following are non-refundable:
• Shipping fees, except where required by applicable law
• Customs duties and import charges, where applicable
• Gift cards
• Orders with incorrect shipping information provided by the customer
• Products that do not qualify under the damaged, defective, incorrect, or missing-item provisions of this policy

LOST PACKAGES

If tracking indicates that your package has been delivered but you cannot locate it, we recommend:
1. Checking with household members or neighbors.
2. Checking around the delivery location.
3. Contacting the carrier directly.
4. Allowing 24 hours for delayed delivery scans or delivery updates.
If the package still cannot be located, contact us at:
hello@hushxhealcosmetics.com

Lost package claims may require a carrier investigation before a refund or other resolution can be considered.

CONTACT US

For questions regarding returns, damaged or defective products, or refunds, please contact:
HUSHxHEAL Cosmetics
Email: hello@hushxhealcosmetics.com